NEW MEMBER

Step 1. Create a New Account

To create a new account. Please click here

1. Enter your email address
2. Create your password
3. Click “Register” when done

EXISTING MEMBER

Step 1. Log into your existing account

To upload your selfie ID, please navigate to your My Account page

1. If you haven’t logged in yet, please log in
2. Go to your Account Details page
3. Enter you Username and Password
4. Click “Log In” when done

Step 2. Add products to your cart and CHECKOUT

Browse the store and add products to your cart like you would usually do. Once you are ready, completed the order with the Checkout.

You will notice a credit card payment option you can choose from

 

Step 3. Start Verification Process

Once you have selected this option, you will be required to enter the first and last name associated with the credit card and begin the verification process.

1. enter your Given Name (first name) in the field provided
2. enter your Last name in the field provided
3. then start the Veriff ID Verification process

Step 4. Veriff ID Verification

Once started, you will have two options to connect you to the Veriff ID Verification Session via your smartphone.

1. scan the QR code with your smartphone camera
2. enter your mobile number in the space provided, so Veriff can send you a link to your verification.

 

 

** Veriff is a third party ID verification software. For more information, please check them out at Veriff.com **

Step 4a. Accessing the Camera on your smartphone

Once you are connected via your smartphone,  “alchemy.veriff.com” – the verification software will ask for access to your smartphone camera. Access is required so that the software can take an image of:

1. the front image of your government issued ID

2. the back image of your government issued ID

3. a front portrait image of yourself

 

All steps in the verification process

Step 5. Verification and Confirmation Email

Once the verification has been completed. It will take less than 2 mins for you to be approved. A confirmation email will be sent to your email address and you will have access to credit card payments.

1. Remember to refresh your screen or re-log into your account, so you can input your credit card details into the fields provided.

***If after you complete the verification process and cannot access the credit card feature, please contact us via live chat or email

Step 6. Entering your Credit Card Information

Once you are verified, you will notice the credit card payment gateway appear at checkout.

1. Log into your account
2. Add your products to your shopping cart
3. Navigate to the checkout page

 

***If after you are verified and you still don’t see the credit card option, please contact us via live chat or email

Step 7. Bank Statement

On your bank statement, your purchase will appears as either;

1. Veriff 1-855-837-4335
2. Veriff 1-855-837-4335 North Vancouver BC
3. Veriff ID

If you ever have a question regarding the charge to your statement, please do not hesitate to call the number provided, 1-855-837-4335, or contact us directly.