ORDERING

Getting signed up with us is free, easy, and entirely automatic.

After your first order, just fill out your customer details and a Budcargo account will automatically be created for you.

A step-by-step guide to order can be located here.

How to Order

We operate every weekday from 9am to 6pm PST.

However, you can place an order with us online at anytime of the day.

  1. Prices are cheaper at Budcargo than any government dispensary. In most cases, our prices are significantly cheaper compared to other online dispensaries as well.

  2. The quality of our cannabis products is better than any government dispensary and other online dispensaries.

    1. Our team has been working in the industry with craft growers for over 20 years. Today, quality is no longer defined by merely price points or distribution channels. Quality today means being authentic, being different, being functional, being beautiful, and being sensibly priced, even to the wealthy. Quality and beautiful products are at the heart of our business.

  3. We take pride in the trust of our customers, and excellent customer service. We will never let our customers down. You can trust Budcargo to take care of you, from no-hassle returns to our timely responses to any issues that may concern you.

  4. We offer unparalleled shipping options. We offer both Canada Post and Purolator for service across Canada. Canada Post we ship via ExpressPost 2day and Purolator we use next day delivery services.

  5. We practice the highest discretion with our shipments to ensure the safety of our customers and their personal information.

Purchasing and consuming cannabis in Canada is 100% legal.

Canada Post’s own website states that they allow cannabis deliveries, regardless of origin. The exception would be if the odor-proof seal was damaged by their handlers, or if the sender didn’t offer the necessary discretion.

You can refer to Canada Post’s guidelines here.

We make sure our packages are 100% anonymous, discreet, and comply with all shipping requirements when they leave our warehouse.

While it’s rare that a package does not arrive, please let us know so we can deal with it immediately.

 

Subject to provincial or territorial restrictions, adults who are 18 years of age or older are legally able to:

  • possess up to 30 grams of legal cannabis, dried or equivalent in non-dried form in public

  • share up to 30 grams of legal cannabis with other adults

  • buy dried or fresh cannabis and cannabis oil

  • grow up to 4 cannabis plants per residence for personal use

  • make cannabis products, such as food and drinks, at home as long as organic solvents are not used to create concentrated products

As of October 17, 2019, cannabis edible products and concentrates are legal for sale.

Possession limits for cannabis products

The possession limits in the Cannabis Act are based on dried cannabis. Equivalents were developed for other cannabis products to identify what their possession limit would be.

One (1) gram of dried cannabis is equal to:

  • 5 grams of fresh cannabis

  • 15 grams of edible product

  • 70 grams of liquid product

  • 0.25 grams of concentrates (solid or liquid)

  • 1 cannabis plant seed

This means, for example, that an adult 18 years of age or older, can legally possess 150 grams of fresh cannabis.

PAYMENTS

At Budcargo, we accept Credit Card and Interact eTranfers as forms of payment.

  • Shipping rates are calculated automatically based on the size of your order (dimensions, weight) through our courier’s system. This way we ensure you are getting the absolute lowest shipping rate possible for your order.

  • We do not make any money off of shipping your order, and on many occasions we take some loss to ensure you get the best rate possible.

  • Any orders that net over $150 automatically get free shipping.

SHIPPING

Canada Post’s own website states that they allow cannabis deliveries, regardless of origin.

The exception would be if the odor-proof seal was damaged by their handlers, or if the sender didn’t offer the necessary discretion. You can refer to Canada Post’s guidelines here.

 

We make sure our packages are 100% anonymous, discreet, and comply with all shipping requirements when they leave our warehouse.

While it’s rare that a package will get damaged, lost or stolen during shipment, please let us know immediately so we can locate and/or replace your order for you as quick as possible.

Your package will be shipped in the most discreet, generic, vacuum-sealed packaging you can imagine. This precaution maintains your privacy and contains no indicator of your package’s contents.

Absolutely! Every order we send out will have a tracking number to it.

If you do not receive one with the email you provided, please make sure to double check your junk/spam folder because at times, some of our emails may get lost there.  If that is the case, remember to drag that email to your inbox so there are no future delays or hiccups.

If for any other reason, please contact us by phone at (778) 302-0269 or use our live chat feature and talk to a representative.

If you purchased your order with Credit Cards, your order would be processed immediately when your funds clear and that order will be sent to our warehouse an placed in an order queue to get packaged and shipped.

If you purchased your order with Interact eTransfer, your order would be processed within 24 hours. Once our account department has received the funds and confirmed the correct order number, that order will be sent to our warehouse an placed in an order queue to get packaged and shipped.

If you miss the 1pm PST cut-off period:

  1. Orders made before 1pm (pst) from Monday to Friday will be packaged and shipped out the same day.

  2. Orders made after 1pm from Monday to Friday will be packaged and shipped out the next business day.

  3. Orders made on weekends and holidays will be packaged and shipped the next business day.

Please note:

  • Some e-transfers may take up to 45 minutes to get to us depending on which bank it has been sent from.

  • We will try our best to process any orders that we get after 1pm that day, and there is a decent chance that we will. However, we cannot guarantee it.

    • Message us through live chat if you’d like to find out.

  • Both our couriers, Canada Post and Purolator, do not work on the weekends and on Canadian Holidays.

If your package is late or hasn’t arrived yet, there’s no need to worry.

These are the steps you should take:

  1. Do not contact the couriers directly. Let us do that for you, we have more experience dealing with our couriers, we will know what to say to them.
  2. Contact us first!
    1. via live chat, call us @ (778) 302-0269 or email us at [email protected]udcargo.net and we’ll follow up with the courier we used for your order to track down your package.
  3. We will ask our courier to open an investigation to see what happened to your package, this may take around 5 business days to complete the search process.

There are multiple possibilities why reasons why your package may not have arrived, the most common are:

  1. Courier delay
  2. Incorrect address on shipping label
  3. The courier has delivered the package to the wrong address, even though the address on the shipping label is correct
  4. Theft, either from the courier or stolen from your mailbox/porch
  5. Confiscated by our couriers (very rare)

No matter what the case, please let us know and we will reimburse and send out a replacement order once we find out what happened to the original.

If the missing order is due to theft from your mailbox/porch. We will replace the order the first time it happens and help figure out how we can keep your packages safer but any orders stolen afterwards, we might not reimburse.